Terms of use and privacy

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Last updated: August 9, 2019

1.- Owner and Responsible Party

The owner of this website and the data controller is UNITED SHIPPING AGENCIES ESPAÑA, S.L. (hereinafter the “Service”), with registered office at Paseo de los Fueros 1, 5º D, San Sebastián Donostia 20005, N.I.F. number B20582698.

TU EMPRESA está inscrita en el Registro Mercantil de SAN SEBASTIÁN, Tomo 1.625, folio 1,inscripción SS-12.490 y con hoja 1ª.

Email: miguel.artola@unitedshippingag.com

Use of the website grants you the status of user, and as such you accept the following terms and conditions.

2.- External Links

The website may link to other websites.

However, we do not exercise any control over such sites or their contents, which are in fact subject to their own terms and conditions. We also do not assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy, or truthfulness.

3.- Intellectual and Industrial Property

The Service owns or is the licensee of all intellectual and industrial property rights of its website, as well as the elements contained therein.

Therefore, the reproduction, distribution, public communication, and transformation of all or part of the contents of this website for commercial purposes, in any format and by any technical means, without the authorization of the Service, is expressly prohibited.

4.- Data Protection

4.1.- Information Collected

The personal and non-personal information collected will vary depending on how you use the website and its features.

The personal and non-personal information collected will reach us via two methods: 1) the information collected automatically 2) the information you provide voluntarily.

4.1.1.- Automatically Collected Data

This information will consist of:

  • Data collected through cookies or similar mechanisms stored on your device, always with your consent. Please refer to our Cookie Policy for more information.
  • The IP address used for the connection, type of device and its characteristics, operating system version, browser type, language, date, country, time of the request, referring URL, or mobile network used, among others.
  • Site usage data and potential errors detected during use, such as not found pages or faulty visualizations.

4.1.2.- Voluntarily Provided Data

This information will consist of:

  • The information contained in messages sent through the site’s contact channels. For example, your email, alias or name, subject, or message.
  • Personal or non-personal information required to leave a comment in the news section posts, such as the comment content, name, email, and website.
  • Data provided to register as a user. For example, your email, alias or name, subject, or message.
  • Personal information required to subscribe to the newsletter, such as your email address.

(Remove or include data processing as necessary)

4.2.- Rights

Please note that filling out the forms is voluntary. However, if you do not complete the required fields (marked with an asterisk), the use of some features of the site may not be possible or may be limited.

The personal data you provide will be incorporated into and processed in the files owned by the Service, for the purpose of fulfilling your requests.

You may exercise your rights of access, rectification, deletion, limitation of processing, opposition, and data portability at any time by emailing: miguel.artola@unitedshippingag.com or writing to: Paseo de los Fueros 1, 5º D, San Sebastián Donostia 20005.

In both cases, you must identify yourself with your full name and a copy of your ID or national identification card.

Here you can find the different templates to exercise these rights.

If you have given consent for a specific purpose, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.

Additionally, if you believe there is a problem with how we are handling your data, you may file a complaint with the relevant data protection authority, which in the case of Spain is the Spanish Data Protection Agency.

4.3.- Use of the Data

The data provided to the Service will be used to:

  • Address your requests, with the legal basis being our legitimate interest in responding and resolving users’ inquiries.
  • Provide you with user access to our services, with the legal basis being our legitimate interest in providing and managing the service.
  • Publish your comments within the blog section of our website, with the legal basis being your consent.
  • Send you our latest news and updates via our newsletter, with the legal basis being your consent.

4.3.1.- In Emails and Contact Forms

The site is SSL encrypted, allowing users to securely send their personal data via standard contact forms.

Personal data collected will be processed automatically and incorporated into the appropriate activity records for which the Service is responsible.

In this regard:

  • Your IP will be collected and used to verify the origin of the message in order to provide appropriate recommendations (e.g., presenting information in the correct language) and to detect potential irregularities (e.g., possible cyberattack attempts on the Service), as well as information about your ISP.
  • You may also provide your data through phone, email, and other communication methods indicated.

4.3.2.- On Social Media

We have profiles on some of the main social networks, and the Service is responsible for the data processing of information published on them (e.g., photos uploaded by the Service in which individuals’ faces appear).

Such data will be processed as allowed by the social network for corporate profiles. Therefore, we may inform our followers, when not prohibited by law, about our activities or offers, and provide a personalized customer service.

We will not extract data from social networks unless we have the user’s specific and express consent to do so.

When, due to the nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.

4.4.- Data Retention

Below is how long the data processed by the Service will be retained:

  • Disaggregated data will be retained indefinitely.
  • Customer data will be kept for the minimum time necessary, which may be up to:
  • 5 years, in accordance with Article 1964 of the Civil Code (personal actions without special limitation).
  • 6 years, in accordance with Article 30 of the Commercial Code (e.g., accounting books or invoices).
  • User data uploaded by the Service to pages and profiles on social networks will be retained from the time the user gives consent until they withdraw it.
  • Data provided for the newsletter will be retained from the time the user gives consent until they withdraw it.

5.- Service Providers and Others

There are third parties that manage part of the Service.

The Service requires them to comply with this Privacy Policy where applicable and to also have their own policy. However, the Service is not responsible for their compliance.

Under certain circumstances, the Service may share, use, preserve, or disclose Personal Information with third parties in a non-aggregated form:

  • To provide the Service:

Service providers that perform functions on our behalf, including payment processing, analytics, or data hosting. Service providers may collect and access the information needed to perform their functions, but they are not permitted to share or use the information for any other purpose.

  • To cooperate with competent authorities:

If we believe it is reasonably necessary to comply with any law or legal process. In any case, we will only provide the information required.

If necessary to detect, prevent, or otherwise address and prosecute fraud, security, or technical issues related to the Service.

6.- Liability

To the extent permitted by law, the Service is not responsible for: a) errors or omissions in the contents; b) the website being unavailable; or c) the transmission of malicious programs in the content, despite having taken all reasonable technological measures to prevent it.

7.- Modifications

The Service reserves the right to make any changes it deems appropriate to its website without prior notice, including modifying, removing, or adding content and services as well as how they are presented.

Likewise, these terms and conditions may change at any time. The modifications will be effective as soon as they are published.

8.- Cookies

Please refer to our Cookie Policy to learn about how we use them.